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"Marsh Simulators is the leading source of simulated patients in Western Pennsylvania. The simulated patients clearly understand the medical setting. They are flexible and think on their feet, changing the case in response to the faculty’s direction. Finally, and this differentiates them from most simulated patients, they provide excellent real-time feedback to learners. They are first-rate, and I recommend them to any faculty who uses simulated patients.”
Bob Arnold, M.D
University of Pittsburgh's Section of Palliative Care and Medical Ethics
Institute for Doctor-Patient Communication
Section of Palliative Care and Medical Ethics
rabob+@pitt.edu
"Marsh Professional Simulators creates a safe, learning lab with realistic cases and scenarios filled with detail and emotion for our technically skilled apprentices to improve their interpersonal skills. The use of their professional actors makes it hard to create the same product with non-actors. They provide a valued partership to help Steamfitters Local Union #449 achieve our goals in gaining, serving and retaining our valued customers”
"Thank you for working with us on our educational programs for the Pediatric residents at Children’s. The simulators we’ve used in the Communication Course and the Death and Dying Workshop have consistently been outstanding. Our residents work with them as though they are parents in realistic settings. We truly consider you and the simulators as our co-faculty in the course. The learning experience for the residents has been excellent and effective.”
Dena Hofkosh, M.D
Pediatric Residency Program Director
UPMC Children’s Hospital of Pittsburgh
Professor of Pediatrics
University of Pittsburgh School of Medicine
Dena.hofkosh@chp.edu
"These extraordinary actors simulated families of critically ill
patients in a 3-day workshop we conducted to train intensive care
physicians in skills for communicating with families. The actors were
so realistic in their roles that although I knew they were acting, have
almost 20 years of experience as an intensive care physician, and have
used actor-simulators for other medical teaching, I was literally
brought to tears by the emotion and humanity in the sessions. In fact,
when I saw actors this year who had simulated families in our teaching
program last year, I had that powerful, gut wrenching feeling I get when
I am visited in the ICU by a family whose loved one we cared for in the
past. I am certain that the quality of the simulations by this troupe
was a huge factor in the incredible success of our teaching program.
They inspired us, the faculty as well as the trainees, to perform at our
highest level."
"The skill of these actors is a key to the success of the course -both the learning for the doctors and the improved experiences for people affected by cancer that result. The actors play the patient roles extremely realistically in that the experience for the doctor closely replicates that in the clinic or the hospital ward. The doctors can try out and learn new ways to talk to people in an environment that feels both real and believable but is also safe. This enables them to take risks, try out new skills, practice them and have feedback from the course facilitators and the actors."
There are huge aspects of my job that I could not do without the skilled simulators from Marsh Professional Simulators. I work with MPS in multiple settings to teach Internal Medicine residents about How to Run a Family Meetings in the ICU, how to Give Bad News, how to discuss Goals of Care and how to discuss the placement of feeding tubes. I also work with MPS in teaching communication skills to Oncology fellows and Critical Care fellows. The simulators essentially serve as additional faculty in these settings because of their skill at matching the learner’s needs and giving timely and useful feedback. The simulators astutely pick up on cues in my teaching to reinforce points I make. The residents and fellows uniformly have glowing praise for the simulators and are often surprised to hear they are not real patients or families, a true testament to their skill. Marsh Professional Simulators is a well run company which is an absolute joy to work with.
Elizabeth Weinstein MD MS
Section of Palliative Care and Medical Ethics
University of Pittsburgh
weinsteine@upmc.edu
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"DDI has been creating and delivering behaviorally-based leadership assessment simulations for many of the world’s most succ essful corporations for over 30 years. To ensure reliability, consistency and the most professionally delivered assessment experience for senior executives at one of the world’s largest petrochemical companies, DDI turned to Marsh for help. Marsh provided us with high-caliber, professionally-trained simulators who were quickly able to come up to speed on the content of the assessment, and deliver a high quality day-in-the-life experience for one of DDI’s most important global clients We continue to run with Marsh because of their team’s reliability, consistency and flexibility; they are truly an integral part of the DDI delivery team.”
“For over 15 years these talented actors have helped teach students at the University of Pittsburgh, School of Medicine how to communicate skillfully with patients. Best of all, they are skilled at providing valuable feedback to the learner from the patient’s point of view, in keeping with the goals of the session. The simulation coordinators work with my teaching goals to train and prepare the actors to join with me in teaching the students. Students and teachers agree: the simulations provided by Marsh make the course the skill learning experience it is.”
"At Trane we pride ourselves in customer satisfaction. Using Marsh Professional Simulators, our Operations technicians and managers practice skills sets needed to deal with internal and external customers in challenging situations. With “in your face” emotion and detail, the Marsh Simulators create hostile interactions for our Trane personnel to experience and experiment with, in a safe, learning environment. Their constructive feedback was an added bonus . . . straight from the horse’s mouth, so to speak. Our Trane team members focus on their strengths and adjust their strategies to improve customer relations and satisfaction. During the MPS four hour simulations, our team members learn new interpersonal skills or tools by discussing, watching and most importantly, doing – fully engaged."
"The March Professional Simulators are invaluable to the success of our educational endeavors at the University of Pittsburgh School of Nursing. Nursing education has not incorporated professional patient simulators as medicine has done. Through small grants directed toward nurse practitioner education we began to utilize simulated patients for a workshop teaching difficult communication for acute care nurse practitioner students. The response was overwhelmingly favorable. Students consistently rate this exercise as a favorite in the curriculum. Post testing of confidence in holding difficult conversations and perceived communication skills improved significantly immediately and remained improved 3 months post workshop. "
Margaret Quinn Rosenzweig, PhD, FNP-BC, AOCNP
Assistant Professor
Oncology Focus, Acute Care Nurse Practitioner Program
University of Pittsburgh School of Nursing
mros@pitt.edu
"Marsh has taught and directed patient simulators to the point where they evoke real compassion, biases, anger, tears, - from interviewing medical students and residents. The beauty of these simulators is their malleability. With these professionals we can replay, correct and sculpt the interview so that the interviewer has multiple learning experiences within a consolidated amount of time. Marsh’s cast of simulators provides an excellent educational experience for physicians as well as many other professional groups.”
Lee Reichbaum, Ph.D.
Behavioral Medicine Coordinator
The Western Pennsylvania Hospital
Department of Internal Medicine
lreichba@wpahs.org
"Marsh Simulators serve as an invaluable resource in the training of health care professionals. They quickly create a realistic environment which provides the learner with opportunities to practice new skills and hone established ones. I have worked with Marsh Simulators for over 15 years, and have been impressed with their flexibility in modulating the case material to the learner’s specific needs. They have mastered the art of becoming co-teachers, listening carefully to the faculty facilitators and seeking opportunities to provide experiences which will allow the learner to grow and succeed. They bring a positive outlook, and the desire to enhance the learner’s experiences, by providing specific, constructive feedback. Hire them now!”
William I. Cohen M.D.
Developmental-Behavioral Pediatrician
Director, Down Syndrome Center of Western PA
UPMC Children’s Hospital of Pittsburgh
"The UPMC McKeesport Family Practice Residency Program utilizes Marsh simulators for each new class of residents to learn the basic skills of patient interviewing. This experience for residents is invaluable largely due to the simulators’ expertise in portraying real-life patient concerns. The patient simulators afford the residents a safe environment to establish a patient-doctor relationship. At the end of each encounter, the residents are provided one-to-one and group feedback from the simulators on their interviewing skills. The faculty feels the patient-doctor simulation is an important tool for teaching the residents.”
Nina Tomaino, ME.D., M.A.
Behavioral Scientist
UPMC McKeesport,
Family Practice Residency Program
tomainonc@upmc.edu
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