Marsh Professional Simulators allow for testing customer service professionals and candidates in realistic scenarios designed to mimic actual on-the-job experience. Trainers monitor performance and provide professional growth in a managed setting. They are able to gauge on-demand problem solving capabilities, leadership skills and creative thinking in a controlled environment. In a safe setting, employees become skilled customer service professionals while learning how to deal with: Credit challenged customers Angry customers Customers with disabilities due to aging or physical limitations Demanding, rude customers